Consent & Communications Policy

1. Types of Communications

A. Service Communications (Transactional)

• Appointment scheduling, confirmations, rescheduling, and reminders.
  
  
• Service-related updates (e.g., project status, installation timelines).
  
  
• Responses to your inquiries.
  
  

B. Marketing Communications (Promotional)

‍With your express written consent, we may send you:

• Special promotions, seasonal sales, and giveaways.
  
  
• Product updates and offers.
  
  
• Customer loyalty, referral, and review requests.
  
  

Marketing communications may be delivered using automated technologies, including autodialed calls, prerecorded messages, SMS/MMS, email, and AI-assisted tools.

2. Consent Requirements

• Not a condition of purchase: You are not required to consent to receive marketing communications as a condition of purchasing our services.
  
  
• Separate consent: Service-related communications are distinct from marketing communications. You may opt in to one without the other.
  
  
• Express written consent: For marketing communications, your consent will be collected through a clear and conspicuous checkbox that is not pre-checked.
  
  

‍3. Communication Methods

Phone Calls

• You may receive live agent calls for both service and marketing communications.
  
  
• Autodialed or prerecorded marketing calls will only be sent with your explicit consent.
  
  

Text Messages (SMS/MMS)

• Standard message and data rates may apply.
  
  
• Frequency of messages will vary depending on your activity and engagement.
  
  
• Text “STOP” at any time to opt out of SMS marketing. You may still receive service texts related to existing appointments.
  
  

Email

• Marketing emails will include a clear unsubscribe link in the footer, as required by the CAN-SPAM Act.
  
  
• Transactional emails (such as appointment confirmations) may be sent regardless of marketing opt-in status.
  
  

AI-Assisted Communications

• Some calls, emails, or messages may be generated or assisted by artificial intelligence (AI) technology. By consenting, you acknowledge and agree to receive communications that may be facilitated by AI.
  
  

‍

4. Opt-Out Instructions

You may revoke consent or opt out at any time:

• SMS/MMS: Reply “STOP” to end promotional texts.
  
  
• Email: Click the “Unsubscribe” link at the bottom of any marketing email.
  
  
• Calls: Request to be added to our internal “Do Not Call” list by speaking with a representative.
  
  
• General: Contact us at 866.276.2743 or scheduling@yourhomedr.com to manage your preferences.
  
  

Your opt-out request will be honored within a reasonable timeframe as required by law.

‍

5. Recordkeeping

The Home Doctor maintains records of:

• Date, time, and method of consent.
  
  
• Exact disclosure language shown at the time of opt-in.
  
  
• Method of communication used.
  
  

These records are maintained for regulatory and compliance purposes.

‍

6. Data Privacy

We will never sell, rent, or share your contact information with third parties for their independent marketing purposes. Communications are only sent by The Home Doctor or its authorized service providers.

‍

7. Policy Updates

This Consent & Communications Policy may be updated periodically to reflect changes in law, regulation, or company practices. Any updates will be posted on our website with the “Last Updated” date. Continued use of our website or services after updates indicates acceptance of the revised policy.

‍

8. Contact Information

If you have questions or wish to exercise your opt-out rights, please contact:

The Home Doctor
Phone: 866-276-2743
Email: scheduling@yourhomedr.com
Mailing Address: 6066 Leesburg Pike, 8th Floor, Falls Church, VA 22041